Delivery
Altar Flame delivers to the UK only. Delivery is free and tracked on every order.
For most currently listed UK products, dispatch and delivery typically take 3–7 working days in total. During the busy October–December period, please allow up to 9 working days where indicated. Exact estimates vary by item, supplier and destination; check the product page before ordering. We use tracked UK delivery services, but the carrier may differ between products and parcels.
You'll get a tracking number by email when your order is dispatched. If you order more than one item, they may arrive separately. If your parcel hasn't arrived within 10 working days, email us and we'll put it right.
Changed your mind?
You can cancel your order for any reason within 14 days of the day you receive it. Email us at hello@altarflame.com to tell us, then send the item back within 14 days of telling us. Items should be unused and in their original packaging.
We'll refund you within 14 days of receiving the item back, or of you sending proof that you've returned it, whichever is sooner. The refund includes the original delivery charge. You pay the cost of returning the item, unless it's faulty or we sent the wrong thing.
Faulty, damaged or wrong item?
Email us within 30 days of delivery with a photo. We'll cover the return and give you a full refund or a replacement, whichever you prefer. This doesn't affect your statutory rights.
How to return
Email us first and we'll send you the returns address. Refunds go back to your original payment method.